New award: Best customer service in European data management
We’re proud to announce that BIQH has won the Best Customer Service in European Data Management award at the A-Team Group’s Data Management Insight Awards Europe 2024. This recognition reflects our practical approach to customer service, built on clear support and effective partnerships. It confirms our role as a reliable partner for financial institutions managing complex data challenges.
About the award
The Data Management Insight Awards Europe, organized by A-Team Group, recognize firms providing leading solutions and services to the European capital markets. The Best Customer Service category highlights companies that deliver clear communication, rapid support, and consistent service.
This award confirms our status as a dependable partner. From onboarding to ongoing support, our team prioritizes speed, problem-solving, and clear communication to keep our clients on track.
Our customer service
At BIQH, customer service means being direct, clear, and practical. Our support adapts to changing client needs, regulatory updates, and evolving technologies, ensuring smooth operations and minimal disruption.
How we support our clients:
- Pragmatic approach: We work as an extension of our clients’ teams, offering hands-on support when needed.
- Transparent pricing: No hidden costs or surprises. Clear agreements upfront. As part of our managed service, we also provide free connections to new data feeds, ensuring our clients stay agile and well-supported.
- Fast action: We resolve market data issues quickly to prevent delays.
- Proactive support: We identify potential issues early and suggest solutions.
Our approach builds lasting relationships. From daily support to urgent troubleshooting, we’re always ready to step in and help.
Quote from Jeroen van der Velden, Director of Implementations and Operations:
“This award is a recognition of our commitment to delivering practical and reliable support. It’s a reflection of how we work closely with our clients to address their challenges and ensure they feel confident and supported every step of the way”
Conclusion
Winning the Best Customer Service in European Data Management award is a moment of pride for BIQH. It confirms that our clear and direct customer-first approach works. Every client interaction is a chance to solve problems and strengthen trust.
This award pushes us to keep improving. We’ll continue to enhance our services, maintain open communication, and remain a trusted partner for our clients. Thanks to A-Team Group, our team, and especially our clients for their ongoing support.
